Frequently Asked Questions
Everything you need to know about shopping with animate USA
How long will it take to receive my order?
Standard shipping within the United States typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your items sooner.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that certain limited-edition collaborations may be final sale.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. Since our collections often include both slim-fit and oversized styles, we recommend checking the garment dimensions against your own body measurements.
Do you offer international shipping?
Currently, animate USA Online Shop ships exclusively within the United States and its territories. We are working on expanding our logistics to serve international fans in the near future.
How should I care for my animate USA apparel?
To preserve the quality of prints and fabric, we recommend washing your garments inside out in cold water and hanging them to air dry. Avoid using bleach or ironing directly on graphic designs.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placement by contacting our support team, but we cannot guarantee changes once the order has entered the fulfillment stage.